Maintenance Department

• • First, contact your insurance company to report the accident.
    • You will need your insurance certificate.
  • A claim file will be opened by your insurance company.
    • Please make note of the file number.
  • Your insurance company will ask if you know or have already chosen a repair service center.
  • Contact us to open a file.
  • We will then take over communication with your insurer.

• Warranty Verification
  • Before planning any repair, make sure your RV is still covered by the manufacturer’s warranty. You can consult your warranty contract or contact us to verify your RV’s eligibility for warranty repairs.
• Contact Us Before Any Intervention
  • To ensure that repairs are covered by the warranty, it is essential to contact us before proceeding with any repair. This will allow us to confirm that the intervention is indeed covered by the warranty and that all conditions are met.
• Documents to Provide
  • When contacting us, please have the following information ready:
    • Serial number of your RV
    • Proof of purchase or any document confirming the warranty
    • Detailed description of the issue encountered
      • These documents will help us speed up the process and better understand the nature of the necessary repair.
• Warranty Repair Process
  • Once we confirm that the repair is covered under the warranty, our team of qualified technicians will take care of your RV with professionalism. Depending on the nature of the repair, an estimate may be provided before starting the work. Some repairs may require prior approval from the manufacturer, which could extend the processing time.
• Associated Costs
  • In general, repairs covered by the warranty are free of charge. However, if the repair is not covered by the warranty or if non-covered parts are needed, additional charges may apply. We will inform you of any additional costs before proceeding with the repairs.
• Repair Timeframe
  • The repair timeframe may vary depending on parts availability and the complexity of the intervention. We strive to complete repairs as quickly as possible while ensuring quality service.

*price does not include parts.